Part-5: Service Cloud - Knowledge Articles, Communities & CMS Connect

Jun 13, 2021, 5:30 – 7:00 AM

Join us for an awesome opportunity to learn, connect, have fun and give back with the salesforce geeks like you. We would go in deep in Service Cloud - Communities & CMS Connect in Salesforce. Also enjoy some networking and give back together.

About this event

Join us for an awesome opportunity to learn, connect, have fun and give back with the salesforce geeks like you. We would go in deep in Service Cloud - Communities & CMS Connect in Salesforce. Also enjoy some networking and give back together.

We are back with our 4th Hands-on Workshop series of sessions starting from 9th May.

In this series we will cover most of the things which can help you to get good commands on Service Cloud. So come and join us.

In this series we will be having hands-on assignment as well and we will be giving away 2 certification vouchers to the winners at the end of the series.


Rules for winning Salesforce Certification vouchers


Agenda of the Session

1) Knowledge Base

Knowledge Lifecycle and Versioning

Knowledge Base Channel

Knowledge Base Features

Data Category Group

2) Self Service Portal(Customer Community)

3) CMS Connect

Speaker

  • Krishan Kumar Yadav

    Cognizant

    Senior Salesforce Developer

When

When

Sunday, June 13, 2021
5:30 AM – 7:00 AM UTC

Agenda

Group Introduction
Service Cloud - Communities & CMS Connect by Krishan

Group Leaders

  • Deepak Kumar Srivastava

    Group Leader

  • Suraj Gupta

    Uber India pvt. ltd

    Leader

  • Vishal Saraswat

    Community Group Leader

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