Part-1: Service Cloud - Case Management

May 9, 2021, 5:30 – 6:30 AM

Join us for an awesome opportunity to learn, connect, have fun and give back with the salesforce geeks like you. We would go in deep in Service Cloud - Case Management in Salesforce. Also enjoy some networking and give back together.

About this event

Join us for an awesome opportunity to learn, connect, have fun and give back with the salesforce geeks like you. We would go in deep in Service Cloud - Case Management in Salesforce. Also enjoy some networking and give back together.

We are back with our 4th Hands-on Workshop series of sessions starting from 9th May.

In this series we will cover most of the things which can help you to get good commands on Service Cloud. So come and join us.

In this series we will be having hands-on assignment as well and we will be giving away 2 certification vouchers to the winners at the end of the series.


Rules for winning Salesforce Certification vouchers


Agenda of the Session

1) Service Cloud brief Intro

2) Case Management [Different Channels for Customers]

1)Email-To-Case

2)Web-to-Case

3) Case Management Tools for Case Automation

1)Queues

2)Assignment Rules

3)Escalation Rules

4)Auto-Response Rules

Speaker

  • Krishan Kumar Yadav

    Cognizant

    Senior Salesforce Developer

When

When

Sunday, May 9, 2021
5:30 AM – 6:30 AM UTC

Agenda

5:30 AMGroup Introduction
5:40 AMService Cloud - Case Management by Krishan

Group Leaders

  • Deepak Kumar Srivastava

    Group Leader

  • Suraj Gupta

    Uber India pvt. ltd

    Leader

  • Vishal Saraswat

    Community Group Leader

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