Introduction to Omni-Channel(Service Cloud)

Jul 3, 2021, 12:30 – 2:00 PM

We will discuss about getting started on Omni-Channel feature-one of the nine key features of Service Cloud with a very relatable use-case.

About this event

Omni-Channel is a Customer Service and Console based Salesforce Service Cloud feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents.

We will have a detailed discussion on what are the three types in which Omni-channel can be configured.

Speaker

  • Khyati Mehta

    Cognizant Technology Solutions

    Salesforce Developer

When

When

Saturday, July 3, 2021
12:30 PM – 2:00 PM UTC

Agenda

Introduction
Session by Khyati
Kahoot Quiz

Group Leaders

  • Debasis Jena

    Leader

  • Chinmaya Rath

    Leader

  • Rahul Gupta

    Community Group Leader

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