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Introduction to Omni-Channel(Service Cloud)

Salesforce Developer Group, Bhubaneswar, India
Sat, Jul 3, 2021, 6:00 PM (IST)

Check out what happened

About this event

Omni-Channel is a Customer Service and Console based Salesforce Service Cloud feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents.

We will have a detailed discussion on what are the three types in which Omni-channel can be configured.



Saturday, Jul 3
6:00 PM - 7:30 PM (IST)

Group Leaders

  • Debasis Jena

    Debasis Jena


  • Chinmaya Rath

    Chinmaya Rath


  • Rahul Gupta

    Rahul Gupta

    Community Group Leader

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