Omni-Channel is a Customer Service and Console based Salesforce Service Cloud feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents. We will have a detailed discussion on what are the three types in which Omni-channel can be configured.
Saturday, July 3, 2021
12:30 PM – 2:00 PM UTC
Introduction |
Session by Khyati |
Kahoot Quiz |