Jul 3, 2021, 12:30 – 2:00 PM (UTC)
Salesforce Developer Group, Bhubaneswar, India
We will discuss about getting started on Omni-Channel feature-one of the nine key features of Service Cloud with a very relatable use-case.
Omni-Channel is a Customer Service and Console based Salesforce Service Cloud feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents.
We will have a detailed discussion on what are the three types in which Omni-channel can be configured.
Cognizant Technology Solutions
Salesforce Developer
Saturday, July 3, 2021
12:30 PM – 2:00 PM (UTC)
| Introduction |
| Session by Khyati |
| Kahoot Quiz |
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