Introduction to Omni-Channel(Service Cloud)

Name: Introduction to Omni-Channel(Service Cloud)
Start: 2021-07-03T18:00:00+05:30
End: 2021-07-03T19:30:00+05:30

Jul 3, 2021, 12:30 – 2:00 PM (UTC)

Salesforce Developer Group, Bhubaneswar, India

We will discuss about getting started on Omni-Channel feature-one of the nine key features of Service Cloud with a very relatable use-case.

About this event

Omni-Channel is a Customer Service and Console based Salesforce Service Cloud feature that helps automatic routing of different kinds of work items (such as Leads and Cases) to agents. 
We will have a detailed discussion on what are the three types in which Omni-channel can be configured.