Namaskara Bengaluru,

In today’s fast-paced digital landscape, delivering exceptional service at scale is a major challenge for businesses managing high volumes of customer interactions. Join us for "AI for Service at Scale: Managing High-Volume Cases with Agentforce, Einstein for Service, and Data Cloud," where we’ll explore how to leverage AI to optimize service operations and enhance customer satisfaction.

This session will dive into the powerful capabilities of Salesforce Einstein for Service, covering features like Case Classification, Work Summaries, Service Replies, and Article Recommendations. Learn how these AI-driven tools can automate routine tasks, reduce agent workload, and ensure more accurate and timely resolutions for customer issues.

We’ll also explore how to elevate these features with Agentoforce and Prompt Templates to deliver context-aware, intelligent suggestions to agents in real time. Discover how integrating Salesforce Data Cloud can provide a unified customer view, enabling personalized and data-driven service experiences at scale.

Venue : 3rd Floor Seminar Hall