Setting up Salesforce Embedded Chat

Aug 5, 2021, 10:00 PM – Aug 6, 2021, 12:00 AM

Learn how to set up web-based chat in lightning to connect agents with customers by adding chat buttons on your web pages. Setup omnichannel to route chat requests to agents and a post-chat survey form for customers.

About this event

Learn how to set up web-based chat in lightning to connect agents with customers by adding chat buttons on your web pages. Setup omnichannel to route chat requests to agents and a post-chat survey form for customers.

Speaker

  • Sathish Kumar Velayudam

    Cox Automotive

When

When

August 5 – 6, 2021
10:00 PM – 12:00 AM UTC

Agenda

Welcome and Introduction
Embedded Chat
Q&A
Certification Voucher Distribution & Wrap up

Group Leaders

  • Osize Omoluabi

    ANDA

    Leader

  • Jitendra Zaa

    IBM

    Leader

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