Unlock the power of Agentforce — Salesforce's purpose-built solution designed to elevate your service agents from average to amazing! In this beginner-friendly session, we’ll introduce you to Agentforce and explore how it unifies essential tools, channels, and customer context into a single, intelligent interface.

Whether you're an admin, a service leader, or a curious agent, you’ll discover how Agentforce delivers real-time productivity boosts through features like AI-powered recommendations, and more.

Walk away with a clear understanding of -

What AgentForce is and why it matters

Core capabilities every agent should be using

How Agentforce simplifies service operations and enhances the customer experience

Steps to get started and what to explore next

Get ready to say hello to faster resolutions, happier agents, and a smarter service strategy — all with Agentforce!