We welcome Richard Ivan at our next SFBA session

Richard has spent the last five years in the Salesforce ecosystem, beginning as a solo admin at a recruitment firm. Now a Senior Salesforce Administrator at fintech company LendInvest, he continues to wear many hats across the platform. A social worker by trade, he brings a people-first mindset to every solution ensuring technology serves both the business and its users. He will be presenting....

Driving Salesforce Adoption Through User-Centric Design

User adoption doesn't happen by accident, it's designed. In this session we will explore how Business Analysts can boost adoption by combining Design Thinking and UX/UI best practices. Learn how to craft intuitive pages, insightful dashboards, and clear layouts - plus how tools such as colour theory, clear voice and tone and features like In-App Guidance and the To Do List can empower users in real time. Get ready to turn requirements into a Salesforce experience your users will love!

We'll have the usual #BABA news and unfiltered chat after.

You'll have to be there to meet our requirements!