Diagramming Salesforce Solutions with Matthew Morris

We’re thrilled to host Matthew Morris, Digital Customer Experience (DCX) Innovation Director at Capgemini and Salesforce MVP Hall of Fame member, in this dynamic session. Matthew will showcase how to leverage diagrams to enhance stakeholder communication and clarify complex systems. Learn about tools, templates, and strategies for creating effective diagrams that inform and inspire.

Hear about:

• Techniques for extracting, structuring, validating, and communicating requirements
• Examples of diagrams tailored to different objectives, such as system landscapes, data models, and process maps
• Tips for using diagrams to uncover hidden requirements and align project visions

He has been updating and improving this session for years (and recently delivered it at this past Dreamforce!).  This session is an international treasure and everyone should watch it.

Author Spotlight with Pei Mun Lim

Speaking of international treasures, we’ll host a special Author Spotlight with Pei Mun Lim, celebrating her latest book, Successful Salesforce Projects 101.

This interactive segment includes:

• Overview of her new Successful Salesforce Projects 101 Book
• Interview with Pei
• A “Get a Copy” promo: Receive a signed copy of Pei's book for donations to Samaritans

Pei’s book provides a fresh perspective on managing Salesforce projects, emphasizing storytelling, empathy, and alignment for delivering successful outcomes. It’s a must-read for anyone involved in Salesforce (or heck even just CRM) implementation.