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Why change management is the key to Salesforce architecture

Dec 20, 2022, 6:00 – 8:00 PM (UTC)

Salesforce Architect Group, Utrecht, The Netherlands

A top-down architecture approach doesn’t fit well with Salesforce, because it’s PaaS and SaaS: not everything can be changed. Bottom-up doesn’t work either: story-by-story solution design without properly considering the end-to-end process. A healthy mix of these is key but requires change management: change organization to fit Salesforce just as much as changing Salesforce to fit the organization

About this event

The traditional top down approach to architecture does not fit well with Salesforce. The reason for that is you cannot take a full top down and business driven solution and technology approach, because of the XaaS characteristics of Salesforce:

- The PaaS aspect means the technology architecture is a given, providing constraints to higher domains and layers of architecture

- The SaaS aspect should be leveraged, not replaced or conflicted with

Salesforce is not a system or platform that's designed to be implemented exactly how the client wants. It's a back and forth process where change management is key.

Forcing the traditional approach to architecture on Salesforce typically results in two things:

- The implementation becomes very code heavy

- The implementation struggles to stay within the governor limits


The other way around - bottom up - doesn't work either, but is what you often see in Salesforce implementations: hardly any big architecture is done, the solution is designed story by story, without properly considering end-to-end UX/CX, dependencies and conflicts.

It's the approach I like to call stacking sheds: you cannot stack up a few hundred sheds and expect to end up with a skyscraper. The implementation will not form one harmonious end-to-end solution and the foundation does not support the solution built on top of it.


So what could a better approach to Salesforce architecture look like? That's the question we'll be discussing in this virtual meetup.

Speaker

  • Kid Jansen

    Capgemini

    Chief Salesforce Architect

Group Leaders

  • Abdelhakim Mouttaqui

    Capgemini

    Community Group Leader

  • Kid Jansen

    Capgemini

    Community Group Leader

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