Salesforce is leading the way with its innovative use of AI and bots. These tools are transforming how businesses interact with customers, making every encounter smarter and more efficient. Salesforce's AI analyzes data to predict customer needs, while bots handle routine tasks, allowing teams to focus on more complex issues. Salesforce's AI roadmap extends beyond customer service and into Commerce, Sales, Marketing, and beyond! This session will focus on how Salesforce reimagines the bot framework to enable internal users and delight customers.