Michael has 20 years of experience providing senior leaders with high value technical, operational and strategic advice. As a Customer Success Director at Salesforce, he works with senior leaders in Federal agencies to assist in developing, refining and executing Salesforce strategy to deliver on the organization's mission goals. In 2020 Michael was asked to join the Biden-Harris Transition team and offered guidance to incoming tech leaders on the best ways to transform service delivery, and improve customer experience and collaboration in the General Services Administration (GSA).

Prior to Salesforce, Michael spent 8 years in the Obama Administration. As the Chief of Staff in the Office of Administration, he managed the Presidential Transition for the enterprise and provided oversight to the IT, Facilities, and Human Resources teams. As the Acting Chief Information Officer for the White House in 2015, he provided stability and led his team through a major reorganization and service-delivery redesign. His early assignments in the White House focused on managing infrastructure and service operations as well as enterprise application development. In the fall of 2010 he and his team implemented the first Software as a Service application in the Office of Presidential Correspondence.

Michael enjoys the challenge of working throughout all levels of an organization on complex projects. He’s done so as an executive, practice lead, professional services consultant and corporate trainer, in a variety of sectors. He considers himself a lifelong learner and began his career as an educator in San Francisco at a technology magnet school.

Michael resides in Washington D.C. with his wife and children.