Join us, as Steven Frers, Dir. of Customer Success at Salesforce, discusses some of the cool new features coming to Salesforce in the Winter '21 release and the newest tools to push our Admin tool chest further. Keep in mind be #ReleaseReadiness prepared for your role and teams.
Salesforce
Director, Customer of Success
I have 30+ Years Experience in Customer Service, Business Operations, and IT strategy. In my career I have focused specifically on business value, user adoption, and cloud, social, and mobile technologies. I've worked in a variety of businesses from start-ups to Fortune 100, specializing in process improvement, business value, and change management. I am 6x certified!
Married to Debbie (…
I have 30+ Years Experience in Customer Service, Business Operations, and IT strategy. In my career I have focused specifically on business value, user adoption, and cloud, social, and mobile technologies. I've worked in a variety of businesses from start-ups to Fortune 100, specializing in process improvement, business value, and change management. I am 6x certified!
Married to Debbie (we have 5 girls!)
Austinite for 23 years, grew up in South, TX
Love cooking, Sports, Watching Movies
Favorite Teams: Texas A&M Aggies, Dallas Cowboys, San Antonio Spurs
Salesforce Experience:
Former Customer - 2006-2009 - CompassLearning
Independent Consultant - 2009-2010
Gold SI Partner - Svc Cloud Practice Dir (2010-2014)
Most recently I am a Director of Customer Success for the Texas region!
Favorite features:
Process Builder/Flow, Publisher Actions, LEX Console
Community Group Leader
