It’s tempting to think that the Salesforce apps we design relate only to our users, and any consequences of our design are limited to the effect we’ve designed for those users. Considering the broader consequences of our impact on these relationships can be done during the design process with a simple tool called a consequence scan, an activity that is increasingly being seen as an important activity in the agile development process.

During the course of the workshop, we will cover these questions:

• What are the intended and unintended consequences of this app or feature?

• What are the positive consequences for our users and our business? Do we want to increase and amplify?

• Can we anticipate any negative consequences for our users? Can we anticipate any negative consequences as a result of our design for people (or places) beyond our users? How might we mitigate those?

You’ll walk away from this session with the resources to conduct your own Consequence Scanning workshop and look at app designing in a new and helpful way!