Service Cloud with MVP Brendan Conroy & a Lightning Talk on Formulas. Sponsored by ActiveCampaign!

May 12, 2021, 11:00 PM – May 13, 2021, 1:00 AM

We'll take a look at Service Cloud with Salesforce MVP Brendan Conroy. Brendan works at Twitter which has a huge Service Cloud implementation. He'll talk about best practices and demo some core Service Cloud functionality to the group. Next, Jim Stolzfus will do a Lightning Talk on Formulas. Finally, we'll wrap up the night with a presentation from our sponsor ActiveCampaign.

About this event

This month we're going to take a look at Service Cloud with Salesforce MVP Brendan Conroy. Brendan works at Twitter which has a massive Salesforce instance that does case management. He'll talk about some of the best practices that he's learned, and share them with the group. He'll also demo some core Service Cloud functionality to the group.

Also, we'll have Jim Stolzfus do a Lightning Talk on Formulas.

We'll wrap up the night with a presentation from our sponsor ActiveCampaign, with a presentation on  "Why it's Important to Consider Your Customer’s Experience in Everything You Do." This will be presented by MVP HOF Eric Dreshfield.



Speakers

  • Brendan Conroy

    Twitter

    Salesforce MVP

  • Jim Stoltzfus

    Carousel Industries

  • Eric Dreshfield

    Mogli

Group Leader

  • Jayvin Arora

    Leader

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