May 27, 2021, 2:00 – 4:00 PM (UTC)
Salesforce Admin Group, Oslo, Norway
Welcome to Oslo User Group Webinar.
This meeting has exciting topics! Salesforce Summer 21 Release notes and learn how Norway Post utilizes chatbots and even a little Kahoot fun on the way :-)
Norway Post introduced a chatbot on their webpages from November 2018. The immediate effect was a reduction in the need for temporary staff during peak period of 10 persons. The chatbot has been a vital tool in handling the increase of numbers of customers contacting customer service though the pandemic.
Speakers:
Kristina Kakevska, Salesforce Solution Engineer
Knut Holme, Norway Post
Thursday, May 27, 2021
2:00 PM – 4:00 PM (UTC)
2:00 PM | Welcome |
2:15 PM | Salesforce Summer 21 Release notes |
3:00 PM | Coffee break and kahoot |
3:15 PM | Norway Post and chatbots |
3:45 PM | QA session |
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