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Salesforce Oslo User Group webinar May 27

May 27, 2021, 2:00 – 4:00 PM

Welcome to Oslo User Group Webinar.

About this event

This meeting has exciting topics! Salesforce Summer 21 Release notes and learn how Norway Post utilizes  chatbots and even a little Kahoot fun on the way :-)

Norway Post introduced a chatbot on their webpages from November 2018. The immediate effect was a reduction in the need for temporary staff during peak period of 10 persons. The chatbot has been a vital tool in handling the increase of numbers of customers contacting customer service though the pandemic.

Speakers:

Kristina Kakevska, Salesforce Solution Engineer

Knut Holme, Norway Post


When

When

Thursday, May 27, 2021
2:00 PM – 4:00 PM UTC

Agenda

Welcome
Salesforce Summer 21 Release notes
Coffee break and kahoot
Norway Post and chatbots
QA session

Group Leaders

  • Jon Oddvar Kolnes

    Vipps MobilePay

    Community Group Leader

  • Kim Tornes

    Storebrand

    Community Group Leader

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