This meeting has exciting topics! Salesforce Summer 21 Release notes and learn how Norway Post utilizes  chatbots and even a little Kahoot fun on the way :-)

Norway Post introduced a chatbot on their webpages from November 2018. The immediate effect was a reduction in the need for temporary staff during peak period of 10 persons. The chatbot has been a vital tool in handling the increase of numbers of customers contacting customer service though the pandemic.

Speakers:

Kristina Kakevska, Salesforce Solution Engineer

Knut Holme, Norway Post