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Salesforce Oslo User Group webinar May 27

May 27, 2021, 2:00 – 4:00 PM (UTC)

Salesforce Admin Group, Oslo, Norway

Welcome to Oslo User Group Webinar.

About this event

This meeting has exciting topics! Salesforce Summer 21 Release notes and learn how Norway Post utilizes  chatbots and even a little Kahoot fun on the way :-)

Norway Post introduced a chatbot on their webpages from November 2018. The immediate effect was a reduction in the need for temporary staff during peak period of 10 persons. The chatbot has been a vital tool in handling the increase of numbers of customers contacting customer service though the pandemic.

Speakers:

Kristina Kakevska, Salesforce Solution Engineer

Knut Holme, Norway Post


When

When

Thursday, May 27, 2021
2:00 PM – 4:00 PM (UTC)

Agenda

2:00 PMWelcome
2:15 PM Salesforce Summer 21 Release notes
3:00 PMCoffee break and kahoot
3:15 PMNorway Post and chatbots
3:45 PMQA session

Group Leaders

  • Jon Oddvar Kolnes

    Vipps MobilePay

    Community Group Leader

  • Kim Tornes

    Storebrand

    Community Group Leader

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