This meeting has exciting topics! Salesforce Summer 21 Release notes and learn how Norway Post utilizes chatbots and even a little Kahoot fun on the way :-)
Norway Post introduced a chatbot on their webpages from November 2018. The immediate effect was a reduction in the need for temporary staff during peak period of 10 persons. The chatbot has been a vital tool in handling the increase of numbers of customers contacting customer service though the pandemic.
Kristina Kakevska, Salesforce Solution Engineer
Knut Holme, Norway Post
Community Group Leader