Join us for an engaging session where we delve into the world of Salesforce Agentforce, exploring how AI is transforming the teammate experience. We’ll start with a foundational overview of artificial intelligence, covering key AI terminology and Salesforce-specific concepts, setting the stage for understanding Agentforce’s capabilities.

Through live demonstrations, we’ll showcase Agentforce's powerful features in action:

- Task Creation: Seamlessly generate and assign tasks for efficient workflow management.

- Email Drafting and Review: Use AI to assist in composing, refining, and sending emails.

- Activity and Record Details: Retrieve comprehensive insights on activities and records to ensure informed interactions.

- Record and Object Identification: Easily identify records and objects by name for a streamlined support process.

- Call Logging and Meeting Requests: Simplify tracking customer interactions with intuitive call logging and meeting scheduling.

- Mobile Voice-to-Text for Record Creation: Leverage mobile voice-to-text functionality to create records quickly on the go.

By the end of this session, you’ll have a solid grasp of Salesforce Agentforce’s AI-powered potential and see how it can enhance productivity, enrich teammate interactions, and drive success across support channels.