• Salesforce Certified Administrator with 9 years’ experience in delivering:o Service and Sales enhancements using page layouts, workflows, process builder and quick actionso KPI driven reporting with reporting and dashboards• 14 years’ experience customer-facing service player-trainer-manager, including managing & training remote teams and stakeholders• Enthusiastic about quality customer service experience and developing customer loyalty, by ensuring that high-quality support is provided at all times• Seeks feedback and continual training opportunities• Currently studying for Sales Cloud Consultant Certification
Salesforce administrator, business analyst, solution architect, admin-veloper and soon to be consultant, Claire Jones is a triple certified admin with too little time - so she has an enduring love affair with process automation and anything that can make life easier. As a member turned leader of London's Admin Community Group, this admin has found her tribe and intends to draw everyone vaguely Salesforce into the cult of Ohana!
At the 2015 Salesforce World Tour London event, she was given the first London #AwesomeAdmin award... #LifeWithGoldie
Amanda first implemented Salesforce in 2007 and became the company's System Admin. She then worked as a Project Manager for two Salesforce Platinum Partners before returning to the end user world as an Application Change Manager. With 3 certifications under her belt, Ranger status with Trailhead, a blog called Diary of a Saasy Girl and one of the London Admins User Group Leaders, she is a committed member of the Salesforce Community.
Senior Solution Engineer
Hamza Abib is a Senior Solution Engineer at OwnBackup and 23x Salesforce certified with many years experience demonstrating technical solutions from Salesforce ISVs including CloudReach, Bluewolf and OwnBackup.