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Omni-Channel Overview

Jan 28, 2023, 4:30 – 5:30 AM

Salesforce Admin Group, Nagpur, India

Omni-channel customer service center allows your customers to connect seamlessly with your support staff using multiple channels. At the same time, your support agents have immediate access to a holistic picture of the person they’re about to help.

About this event

1. Omni channel overview

2. Routing frameworks

3. Queue based routing

4. Skill based routing

5. External routing.

Speaker

  • Pradeep Gayaki

    Infosys

When

When

Saturday, January 28, 2023
4:30 AM – 5:30 AM UTC

Agenda

Group Leader

  • Amol Gawali

    Infosys Nagpur

    Community Group Leader

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