Jan 28, 2023, 4:30 – 5:30 AM (UTC)
Salesforce Admin Group, Nagpur, India
Omni-channel customer service center allows your customers to connect seamlessly with your support staff using multiple channels. At the same time, your support agents have immediate access to a holistic picture of the person they’re about to help.
1. Omni channel overview
2. Routing frameworks
3. Queue based routing
4. Skill based routing
5. External routing.
Infosys
Saturday, January 28, 2023
4:30 AM – 5:30 AM (UTC)
Infosys Nagpur
Community Group Leader
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