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Omni-Channel Overview

Salesforce Admin Group, Nagpur, India
Sat, Jan 28, 10:00 AM (IST)

Omni-channel customer service center allows your customers to connect seamlessly with your support staff using multiple channels. At the same time, your support agents have immediate access to a holistic picture of the person they’re about to help.

Check out what happened

About this event

1. Omni channel overview

2. Routing frameworks

3. Queue based routing

4. Skill based routing

5. External routing.



Saturday, Jan 28
10:00 AM - 11:00 AM (IST)

Group Leader

  • Amol Gawali

    Amol Gawali

    Infosys Nagpur

    Community Group Leader

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