Sep 23, 2020, 4:00 – 4:45 PM (UTC)
Salesforce Admin Group, Montreal, Canada
Great customer service is founded on building trusted customer relationships. But today, as support requests increase and customer expectations heighten, companies are struggling to deliver quality customer service at scale - often sacrificing the personal touch in favour of closing cases quickly. So, how can companies achieve the best of both worlds? By using the world’s #1 service platform.
In this session you will learn about the importance of exceptional customer service and why Salesforce, with the Service Cloud offering, is the #1 service platform on the market.
We will discuss some of the recent organizational changes to support the growth of the Service business. We will also highlight (with short demos) some of the latest innovations within the Service Cloud portfolio.
For example:
Agent console optimization
Case classification
AI for service
Digital engagement
Channel menu
Einstein bots
Salesforce Field Service
Service Cloud Voice
Finally, we will briefly review the various components and highlight where to find the capabilities showcased.
Salesforce
Senior Manager, Solution Engineering
Salesforce
Service Cloud Solution Engineer
Wednesday, September 23, 2020
4:00 PM – 4:45 PM (UTC)
| 4:00 PM | Salesforce Service Cloud overview and recent changes |
| 4:10 PM | What’s new in the Service portfolio and components review |
| 4:20 PM | Questions! |
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Leader
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