It's tempting to think that the Salesforce apps we design relate only to our users, and any consequences of our design are limited to the effects we've designed for those users. Considering the broader consequences of our impact on these relationships can be done during the design process with a simple tool called a consequence scan, an activity that is increasingly being seen as an important activity in the agile development process.

During the course of the session, we'll cover these questions:

- What are the intended and unintended consequences of this app or feature?

- What are the positive consequences for our users and our business?

- Do we want to increase and amplify?

- Can we anticipate any negative consequences for our users?

- Can we anticipate any negative consequences as a results of our design for people (or places) beyond our users? How might we mitigate those?

You'll walk away with the resources to conduct your own Consequence Scanning workshop and look at app designing in a new and helpful way!