Service Cloud Voice

Aug 10, 2021, 6:00 – 7:30 PM

Do you find yourself wondering...just what is Service Cloud Voice? Find out by joining this session where Jeff Grosse, Principal Strategist of Innovation at Traction on Demand, who will answer just that and more!

About this event

Join us for our August '21 virtual meeting! What's the one channel that's been missing from "OmniChannel" in Salesforce? It's voice. Salesforce has now filled that gap and there are reasons why agents, contact center managers, and IT teams should rejoice about that. We are so excited to have Jeff Grosse, Principal Strategist of Innovation at Traction on Demand, join our meeting this month to discuss Service Cloud Voice! We'll dive into what Service Cloud Voice is, what it's good for, why you should consider it, and how it fits into the support channels your company offers. Even if you don't work in a support team, there's still a reason to attend and think about how it could impact your team as well. 

If time allows, we will also have a quick circles of success, where we can crowd source to solve problems or just discuss your burning Salesforce questions. 

Thank you Better Partners for sponsoring our virtual event this month!

Here some attendee best practices for our virtual events:

* When joining, set your attendee name the same as your RSVP. This is for check-in purposes. A mismatch name may result in you not being able to join the meeting. You cannot change your name or communicate with members while in the waiting room. You will have to leave the meeting and come back in.

* Show up a little early and on time. This will give your hosts time to get everyone checked in so we can start promptly.

*We love being social & this is an interactive session, we hope you are comfortable having your camera enabled (we all miss seeing each other in person), sharing, asking questions, unmutting or using the chat!

* Hosts will announce if a meeting is recorded at the start of the meeting. If you join late, you’ll see a ‘recording’ notice in the presentation window. Not all meetings can be recorded or shared - so please plan on attending live and participating. 


  • Jeff Grosse

    Traction on Demand

    Principal Strategist of Innovation



Tuesday, August 10, 2021
6:00 PM – 7:30 PM UTC


6:00 PMWelcome & Announcements
6:15 PMService Cloud Voice w/Jeff Grosse
7:15 PMCircles of Success

Group Leaders

  • Brian Kwong

    Better Partners

    VP of Delivery and Operations

  • Jen Bowen

    Cerity Partners

    Salesforce Admin

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