Bring Ethical Awareness and Forethought into Your Designs with Consequence Scanning

Feb 21, 2023, 8:00 – 9:00 PM

It’s tempting to think that the Salesforce apps we design relate only to our users, and any consequences of our design are limited to the effect we’ve designed for those users. Considering the broader consequences of our impact on these relationships can be done during the design process with a simple tool called a consequence scan, an activity that is increasingly being seen as an important activ

About this event

It’s tempting to think that the Salesforce apps we design relate only to our users, and any consequences of our design are limited to the effect we’ve designed for those users. Considering the broader consequences of our impact on these relationships can be done during the design process with a simple tool called a consequence scan, an activity that is increasingly being seen as an important activity in the agile development process.

During the course of the workshop, we will cover these questions:

What are the intended and unintended consequences of this app or feature?

What are the positive consequences for our users and our business? Do we want to increase and amplify?

Can we anticipate any negative consequences for our users? Can we anticipate any negative consequences as a result of our design for people (or places) beyond our users? How might we mitigate those?

You’ll walk away from this session with the resources to conduct your own Consequence Scanning workshop and look at app designing in a new and helpful way!

Speaker

  • Melissa Hill Dees

    Hands On Connect

    Partner, MVP

Group Leaders

  • Brian Kwong

    Better Partners

    VP of Delivery and Operations

  • Jen Bowen

    Cerity Partners

    Salesforce Admin

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