Airtraffic controllers have an important role keeping the planes in the sky safe. They monitor the air to ensure no planes cross paths, provide coordinates to take off and land safely, and ground planes when safety needs to come first. Salesforce Administrators play a similar role in their organizations managing up to many different departments. During this presentation, we'll discuss the common challenges that an administrator will face along with strategies to be successful. Some of the topics will include:

Soliciting requests from multiple departments

When & How to say no to C-Suite while keeping your job

Prioritize projects like the boss you are

Participants should expect to actively participate during a 15 minute role-playing activity to practice the new communication skills.