The benefits of Salesforce will be discussed and how they are beneficial to small businesses. Salesforce has been the fastest-growing CRM and it has helped a lot of Small Businesses to grow at a better rate. The features of Customer 360 will also be shared and how they are really useful to get the customer’s insights from the first stage of interaction.

The introduction of the Marketing Cloud and its benefits over any other traditional marketing software will be discussed. Also, how marketing cloud can enhance and grow your business by using various features of Marketing Cloud.

We will discuss how Marketing Cloud connects discrete interactions, from any channel, on the customer's terms and how it unites customer data with customer behaviours in real-time to create more intelligent communications and interactions that respond to and anticipate customer needs.

Salesforce new features will be shared that are introduced after the release of new salesforce technologies including Slack and other latest technologies.