Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. We will have a detailed discussion on the importance of the service cloud with its key-features. We will discuss Omni-Channel Routing and Live WebChat in detail and understand how to configure it.
Cognizant Technology Solutions
Khyati Mehta is working as a Salesforce Developer at Cognizant Technology Solutions. She is the group leader of Salesforce Women In Tech Group,Kolkata and is also a proud Salesforce Marketing Champion. She is a very active speaker in the community and is also a Trailhead Mentor. She hosts a podcast in India named Salesforce Offbeats with Khyati and also has her own blog named All About of Salesfo…