Jul 10, 2021, 5:00 – 6:30 AM (UTC)
Salesforce Admin Group, Hyderabad, India
Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. We will have a detailed discussion on the importance of the service cloud with its key-features. We will discuss Omni-Channel Routing and Live WebChat in detail and understand how to configure it.
Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. We will have a detailed discussion on the importance of the service cloud with its key-features. We will discuss Omni-Channel Routing and Live WebChat in detail and understand how to configure it.
Cognizant Technology Solutions
Salesforce Developer
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