Introduction to Service Cloud ( Omni-Channel & Live WebChat )

Salesforce Admin Group, Hyderabad, India
Sat, Jul 10, 2021, 10:30 AM (IST)

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About this event

Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. We will have a detailed discussion on the importance of the service cloud with its key-features. We will discuss Omni-Channel Routing and Live WebChat in detail and understand how to configure it.


Group Leaders

  • Gaurav Jain

    Gaurav Jain

    CriticalRiver Technologies


  • Pravin Jain

    Pravin Jain

    Tata Consultancy Services

    Community Group Leader

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