Aug 31, 11:00 AM – 3:00 PM (UTC)
Salesforce Admin Group, Ho Chi Minh, Vietnam
What if your AI agent could work as intelligently as your best employee? Imagine an agent that knows exactly what to do, never oversteps its boundaries, and builds trust with every interaction. One that doesn't just respond to commands but truly understands its role in your organization. In this session, we will explore more on this.
What if your AI agent could work as intelligently as your best employee?
Imagine an agent that knows exactly what to do, never oversteps its boundaries, and builds trust with every interaction. One that doesn't just respond to commands but truly understands its role in your organization.
Most AI implementations fail because they miss one of these critical attributes.
In this session, we'll explore the five fundamental attributes that transform a simple chatbot into a trusted digital colleague:
🤖 **Role** - *What job should they do?*
Your agent needs a clear purpose, just like any team member
📊 **Data** - *What knowledge can they access?*
The right information at the right time makes all the difference
⚡ **Actions** - *What capabilities do they have?*
From answering questions to closing deals - what can they actually do?
🛡️ **Guardrails** - *What shouldn't they do?*
Smart boundaries create trust and prevent costly mistakes
💬 **Channel** - *Where do they work?*
Meeting customers wherever they are - email, chat, voice, or beyond
Learn how to get all five attributes right, so you have an AI agent that customers trust and employees love.
Miss even one, and you're left with expensive technology that nobody uses.
Ready to discover how these five attributes work together to create AI agents that actually deliver results?
Let's dive in...
Sunday, August 31, 2025
11:00 AM – 3:00 PM (UTC)
Community Group Leader
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