Real Time Customer Service Service over "Voice/Telephony" has been there for ages. 

Modern technologies such as AI and introduction of standardization in communications APIs are creating possibilities for a personalized and intelligent customer service over voice which results into faster resolutions, more accurate self-service and overall much more productive cost centers.  

Salesforce Service Cloud Voice is a powerful customer service solution that brings together phone calls and digital channels into one unified platform. 

It allows customer service agents to handle phone calls, emails, chats, and social media interactions all from a single interface within Salesforce. With Service Cloud Voice, agents can easily access customer information and history, providing personalized and efficient support. 

Call routing, automation, and analytics capabilities bring the customer service experience to the next level. 

Let's get a better understanding of salesforce service cloud voice in this session