The Salesforce Detroit User Group will be hosting four outstanding speakers from our membership and partners to share their insights and lessons learned on Aug 22nd in Troy, MI. The Detroit User Group is managed by Salesforce users in the Detroit area and our events are free to attend and open to all who are currently using or are interested in learning more about Salesforce.

Topics for the Aug 22nd DUG meeting will include:

12:00-1:00   Welcome Networking and Registration

1:00-1:10 Words of Welcome

1:15 - 2:00 Challenging the Ask - Guiding the Conversation for Success - Stephanie Morrell 

• How often do/are we rushing to implement new features and changes that we forget to understand the core value of business requirements? How often do we receive requirements from business user and implement without them communicating the potential implications in the future? Our goals typically revolve around getting the work done, but pausing to think through all outcomes can save time, money, and resources in the long run. Attendees will leave this presentation with and understanding of how to ask some of the question needed to provide the proper solutions and how to set expectations with team members and leaders when the requirements need adjusting.
  

2:00 - 2:10 Break 

2:15 - 3:00 Eliminating Salesforce Blindspots - Monitor Automations and Fix Issues Faster - Eric Whipple

• With the continued proliferation of Salesforce Flows and Apex code, production behaviors are becoming more complex and harder to follow. Automation details are often hidden from us, increasing the time it takes to identify, research, and resolve critical business issues. In this session, we'll explore Salesforce blindspots and how to eliminate them using 5 simple configuration techniques. Attendees will earn to create No-Code monitoring tools and discover practical tips for improving org visibility. Want to spend less time chasing runtime bugs? This session is for you!
  

3:05 - 3:50 -Building a Salesforce Operating Model / Center of Excellence - Geff Young

• There is no one way to build a Salesforce Operating Model or a Salesforce Center of Excellence. From business involvement to Product Ownership to DevSecOps, every Salesforce customer does things a little bit different from the other. Still, there are some trends and best practices that separate high-performing Salesforce teams from those continuing to practice more legacy ways of operating and collaborating. In this session, you will hear from a Salesforce expert on Salesforce Operational Excellence best practices. Attendees will leave this presentation with a story about how one Salesforce customer evolved its operating model to maximize employee talent and output, how to approach Salesforce Operational Excellence from Visioning to Process Governance, and we will share observations and best practices from advising dozens of Salesforce customers.
  

3:55 - 4:30 - What's your Org ID? Practical Techniques for engaging with Salesforce support - Andrew Russo

• Tired of being asked to grant login access or join a Webex? Learn how to streamline your experience & bypass common frustrations with Salesforce support. I'll share insights from submitting 206 cases in 2023 and 198 cases in 2024, leading to the creation of 245 known issues. Attendees will leave with an understanding of strategies for effective communication, efficient problem resolution, and turning challenging interactions into positive outcomes. 
  

4:30 - 6:00 Happy Hour > Sponsored by Sightlane

• TBD