The February 2024 Salesforce Community Group will be hosted at Coacto's office (The Workplace, Montpellier Drive, Cheltenham) on Thursday 8th February 2024. 

We'll begin at 6pm with an introduction from Paul Harris, Coacto's principal consultant before enjoying three hand picked sessions from Salesforce professionals. There will be food, drink and plenty of chat with your local Salesforce community.

We have sessions coming up from these super Salesforce professionals:

⭐ Sarah Metcalfe - Co-Lead Cambridge Admin User Group, Founder of InspireEast Dreamin Event, Chief Happiness Officer, Happy Coffee Consulting

Session: How Salesforce can help deliver on 2024 CX Trends

In a world where customer experience is key differentiator, ensuring your Salesforce implementation and team are set up to deliver the very best in customer experience.

Sarah will share the top CX trends in 2024 and how you can use customer experience design principles to ensure that you are meeting your customers needs, wherever they are.

⭐ Vanessa Grant - 10x Certified Salesforce Business Analyst & Product Owner, DF22 & DF23 Speaker, Mentor and Advisor

Session: Project Success Through Useful User Stories

Badly written user stories inject ambiguity into Salesforce projects and can make them go off track. While everyone generally understands the "I want... so that..." format, most are not clear on how to write EFFECTIVE user stories.

Find out how to write the user stories that businesses AND dev teams love in order to drive project success.

⭐ Andrew Cook - Salesforce Technical Instructor, Mentor and Salesforce Subject Matter Credentialing Expert

Session: Flow Builder: The future of Salesforce automation

Do you have a strategy for your migration? Don’t think you need a strategy? Already have a strategy but not sure if you’ve covered everything?

Using real-life examples Andrew will share what you need to create a flawless strategy to migrate Workflow Rules and Process Builders to Flow. From best practices and considerations, to the order of execution and testing, this session will ensure you create a migration framework that avoids technical debt.

We can't wait to see what they have in store for our community. We hope you can make it -  see you soon!