Salesforce MVP. Salesforce certified Administrator, Advanced Administrator, Platform App Builder and Sales Cloud Consultant. Salesforce Lightning Champion since 2018. Author of The Everyday Admin.

Proven ability to analyze, design and optimize business processes by utilising the Salesforce platform. Extensive hands-on experience implementing change, increasing user adoption and driving best practice.

- Developing & configuring Salesforce platforms since 2014

- Certified Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant

- Salesforce Lightning Champion

- Salesforce Supermums mentor and guest trainer

- Community events speaker including: Salesforce World Tour, InspireEast, French Touch Dreamin, Yeur Dreamin, London's Calling

- 2.5+ years Lightning experience including Lightning roll-out

- Confident working with integrated applications such as DocuSign, Pardot, Data.com and Survey Gizmo

- Experienced in change management and governance

- Successfully supporting over 300 users across shared and global platforms

Salesforce experience includes:

Ownership of Salesforce in both Classic and Lightning

Rollout of Lightning

GDPR

Coordinating Governance and Steering Committees

Project Management

Translating requirements into technical solutions

Building custom Apps, objects, fields, layouts

Creating complex sharing models and user management

Automation – Approvals, Workflow, Process Builder

Reports and Dashboards

Data management

Mobile administration

Monitoring user activity to ensure successful implementation and increasing user adoption

Training end users and key stakeholders

Technical author