Over the past year we've seen a number of changes in Salesforce which impact how we think about, create and manage automation in our systems. We've asked Michelle Hansen, co-host of Automation Hour, Salesforce MVP and Golden Hoodie recipient to share some best practices for making the most out of this functionality in Salesforce. Michelle is a Principal consultant at Slalom based in the midwest with over 20 Salesforce certifications. She is a frequent presenter at Dreamforce, dreamin' events, and community groups.