Lacey Hancher has worked in the Salesforce arena for 6+ years, first as an end user, then as an #AccidentalAdmin. She worked as a federal contractor & for apps on the AppExchange before getting a role as a Salesforce Administrator for Capital One. Currently, she is a Solution Architect/Senior Business Analyst at PolSource. She has been co-leading the Richmond, VA Admin user group since February 2019. She has five certifications and is working on three more - all to become an Application Architect!