How Artificial Intelligence is Transforming Self-Service

Dec 13, 2016, 10:30 PM – Dec 14, 2016, 1:00 AM

About this event

Good self-service empowers customers, partners and employees to do more on their own. But to drive successful outcomes, it needs to be easy, relevant and intelligent. In this session we’ll explore how AI-powered solutions like Einstein and Coveo Intelligent search are bringing the power of machine learning to Salesforce Communities, and driving self-service success and case deflection. We’ll dive into how AI leverages the interactions from community members to continually learn and improve relevance.

Speakers

  • Adam Corns

    COVEO

When

When

December 13 – 14, 2016
10:30 PM – 1:00 AM UTC

Agenda

Networking
Coveo Presentation
Networking

Group Leaders

  • Gina Marques

    Own

    Leader

  • Anthony Pica

    Vicasso

    Leader

  • Matthew Kennedy

    Own

    PreSales Engineer

  • Fred Tchang

    Dover

    Community Group Leader

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