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How Artificial Intelligence is Transforming Self-Service

Salesforce Admin Group, Hamilton, United States
Tue, Dec 13, 2016, 5:30 PM (EST)

About this event

Good self-service empowers customers, partners and employees to do more on their own. But to drive successful outcomes, it needs to be easy, relevant and intelligent. In this session we’ll explore how AI-powered solutions like Einstein and Coveo Intelligent search are bringing the power of machine learning to Salesforce Communities, and driving self-service success and case deflection. We’ll dive into how AI leverages the interactions from community members to continually learn and improve relevance.

Speakers

When

Tuesday, Dec 13
5:30 PM - 8:00 PM (EST)

Where

Internet Creations
2000 Water View Drive, Suite 100 Hamilton Township08691

Group Leaders

  • Gina Marques

    Gina Marques

    OwnBackup

    Leader

  • Anthony Pica

    Anthony Pica

    Internet Creations

    Leader

  • Matthew Kennedy

    Matthew Kennedy

    OwnBackup

    PreSales Engineer

  • Fred Tchang

    Fred Tchang

    Systech

    Community Group Leader

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