Internal Ticketing / Internal Update Communication

As admins, how do you manage new feature and change requests from your users? Whether it's using Cases, a Custom Object, or a tool outside of Salesforce, what are the pros/cons of your solution? When making changes that affect your users, what do you use and how do you communicate those changes to ensure your users are enabled to use new functionality? Join us and learn from your fellow admin colleagues on how they use internal ticketing systems to address their users' needs. Come ready to share your own tips and tricks on internal ticketing and update communication!