Alerts and Critical Incident Management in Service Cloud

Name: Alerts and Critical Incident Management in Service Cloud
Start: 2016-03-16T16:00:00-04:00
End: 2016-03-16T18:00:00-04:00
Location: Penn Brewery

Mar 16, 2016, 8:00 – 10:00 PM

Salesforce Developer Group, Pittsburgh, United States

Exciting updates for the next meeting!  We have one our members, Becky Willis, sharing first and we'll also hit the frequently requested topic of best practices for certification preparation.  Hot pretzels, pirogies and the first round of beer is on us!  

Date: Wednesday, March 16th

Time: 4-6 PM

Location: Penn Brewery (800 Vinial Street) - Ratskeller room

Agenda:

Alerts and Critical Incident

About this event

Exciting updates for the next meeting!  We have one our members, Becky Willis, sharing first and we'll also hit the frequently requested topic of best practices for certification preparation.  Hot pretzels, pirogies and the first round of beer is on us!  
Date: Wednesday, March 16th
Time: 4-6 PM
Location: Penn Brewery (800 Vinial Street) - Ratskeller room
Agenda:
Alerts and Critical Incident Management in Service Cloud
Join Becky Willis in a walk through of five ways Admins and Developers can provide critical alerts to the Business when things are going wrong. She'll cover custom settings from simple to complex – and maybe you’ll walk away with some automation ideas for your business users!Exam Preparation for Certification - Tips & Tricks
Adam Menzies will review the certification updates from Salesforce and as a group we'll share tips & tricks everyone has used for studying for the exam(s). 
Please let me know if you have any questions...hoping to see a lot of you there!