Nottingham UK Administrators User Group September Meet-Up

Name: Nottingham UK Administrators User Group September Meet-Up
Start: 2019-09-11T14:00:00+01:00
End: 2019-09-11T18:00:00+01:00
Location: oe:gen

Sep 11, 2019, 1:00 – 5:00 PM (UTC)

Salesforce User Group, Nottingham and Derby, United Kingdom

Welcoming you back from the summer holidays is our September Salesforce Admin Group event! As usual, we've got an afternoon of fantastic speakers and the opportunity to network with like-minded Salesforce Professionals. We welcome this month our first ever keynote; Dave Thomson from Salesforce, Emma Keeling from InterContinental Hotels and a tbc ISV. Book now as we're capped at 50 spaces!

About this event

Welcoming you back from the summer holidays is our September Salesforce Admin Group event! As usual, we've got an afternoon of fantastic speakers and the opportunity to network with like-minded Salesforce Professionals.
This month, we'll have our first-ever keynote from Dave Thomson of Salesforce — who was so brilliant when we saw him at the Call & Contact Centre Expo, he received a standing ovation! 
We've also got the lovely Emma Keeling from InterContinental Hotels coming to share their Salesforce user story. Emma is going to present her journey on Salesforce and how IHG use the platform, complete with a demo of their Salesforce Org. 
Our third talk of the day is still to be confirmed, but we can reveal it is an awesome ISV. Paul will be announcing more about who this exciting speaker is later on. For now, check out the agenda below and sign up for your free spot!
Please note: parking is limited so please arrive early to guarantee a space.

Speakers

Dave Thomson

Salesforce

Principal Solutions Engineer

Emma Keeling

Product Manager - Sales & Catering

InterContinental Hotels Group (IHG®)

Christy Au

Salesforce

Senior Portfolio Success Manager

When

Wednesday, September 11, 2019
1:00 PM – 5:00 PM (UTC)

Where

oe:gen
1 Nottingham Science Park
Nottingham, NG7 2RU

Agenda

1:00 PM	Welcome	We're aiming to start at 14:00... grab your seat and get comfy for an amazing afternoon of speakers!
1:10 PM	Observations from 500 Contact Centre Visits over 28 Years! - Dave Thomson	Dave will reflect on his last 28 years, working with contact centres all around the world. How have the challenges and role of the contact centre changed, as technologies and customer expectations have changed? What separates the good from the great? Who are the Trailblazers? And what are contact centres doing, to meet the challenges of the next decade?
2:00 PM	Networking Break	Take time to network with other Salesforce Customers, Salesforce Partners and Salesforce themselves over a cuppa and one of our legendary Doughnotts!
2:30 PM	User Story - IHG	InterContinental Hotels owns several brands including Holiday Inn and Crown Plaza. Emma is one of their product managers and is going to present her journey on Salesforce and how IHG use the platform along with a demo of their Salesforce Org.
3:00 PM	An Introduction to Salesforce Maps - an admin perspective	Learn how Salesforce Maps enables customer productivity from field planning through field execution including territory design, schedule optimisation, and route efficiency. Discover how this helps companies maximise resources, drive productivity and revenue, and increase territory control and visibility, all while reducing expenses.
3:30 PM	Food	Our local catering supplier Mrs B's will be cooking you a culinary delight of pulled pork and Macaroni & Cheese; washed down with a selection of fine wines or ales before bringing the event to a close about 18:00. T

Group Leader

Cat Mayfield

OrbisProtect

Community Group Leader

See bio

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