Jan 26, 2017, 11:00 PM – Jan 27, 2017, 2:00 AM (UTC)
Salesforce User Group, New York City, United States
Join the NYC Salesforce.com User Group as we take a deep dive into features used by customer service, field service and support teams on the salesforce platform. We will cover the following topics.
- Service Cloud Overview
- Deep Dive into Console
- How Admins and Devs can leverage service cloud to manage their users and requests.
-CTI with Salesforce with New Voice Media
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Allianz Global Investors
AVP, Salesforce Administration & Strategy
Brainiate
CEO
Silverline
Salesforce Solution Architect
January 26 – 27, 2017
11:00 PM – 2:00 AM (UTC)
11:00 PM | Networking/Registration |
11:15 AM | Introduction & Announcements |
11:30 AM | Service Cloud Overview |
Console Overview and Demo | |
12:30 AM | How Salesforce Admins and Devs can leverage Service Cloud |
1:00 AM | Partner Showcase: New Voice Media |
1:30 AM | Q&A |
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