A Night of Service Cloud - January 26, 2017

Name: A Night of Service Cloud - January 26, 2017
Start: 2017-01-26T18:00:00-05:00
End: 2017-01-26T21:00:00-05:00
Location: Silverline

Jan 26, 2017, 11:00 PM – Jan 27, 2017, 2:00 AM (UTC)

Salesforce User Group, New York City, United States

About this event

Join the NYC Salesforce.com User Group as we take a deep dive into features used by customer service, field service and support teams on the salesforce platform.  We will cover the following topics.
- Service Cloud Overview 
- Deep Dive into Console
- How Admins and Devs can leverage service cloud to manage their users and requests. 
-CTI with Salesforce with New Voice Media

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Speakers

Cheryl Feldman

Allianz Global Investors

AVP, Salesforce Administration & Strategy

David Giller

Brainiate

CEO

Chris Tzompanakis

Silverline

Salesforce Solution Architect

When

January 26 – 27, 2017
11:00 PM – 2:00 AM (UTC)

Where

Silverline
860 Broadway
New York, 10003

Agenda

11:00 PM	Networking/Registration
11:15 AM	Introduction & Announcements	We'll introductions and upcoming meetings, career connect, share your salesforce story
11:30 AM	Service Cloud Overview	High-level overview of the Service Cloud Product focusing on the different features and licenses of service cloud
Console Overview and Demo	Overview and demos of different Consoles
12:30 AM	How Salesforce Admins and Devs can leverage Service Cloud	Cheryl will show you how she has managed many teams and user requests with service cloud.
1:00 AM	Partner Showcase: New Voice Media	Learn how you can integrate New Voice Media with service cloud
1:30 AM	Q&A

Group Leader

Drew Tauber

Leader

See bio

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