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A Night of Service Cloud - January 26, 2017

Jan 26, 2017, 11:00 PM – Jan 27, 2017, 2:00 AM

Salesforce User Group, New York City, United States

About this event

Join the NYC Salesforce.com User Group as we take a deep dive into features used by customer service, field service and support teams on the salesforce platform.  We will cover the following topics.

- Service Cloud Overview 

- Deep Dive into Console

- How Admins and Devs can leverage service cloud to manage their users and requests. 

-CTI with Salesforce with New Voice Media





Speakers

  • Cheryl Feldman

    Allianz Global Investors

    AVP, Salesforce Administration & Strategy

  • David Giller

    Brainiate

    CEO

  • Chris Tzompanakis

    Silverline

    Salesforce Solution Architect

When

When

January 26 – 27, 2017
11:00 PM – 2:00 AM UTC

Agenda

Networking/Registration
11:15 AMIntroduction & Announcements
11:30 AMService Cloud Overview
Console Overview and Demo
How Salesforce Admins and Devs can leverage Service Cloud
Partner Showcase: New Voice Media
Q&A

Group Leaders

  • Annie Waddill

    West Monroe Partners

    Leader

  • Drew Tauber

    Leader

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