A Night of Service Cloud - January 26, 2017

Name: A Night of Service Cloud - January 26, 2017
Start: 2017-01-26T18:00:00-05:00
End: 2017-01-26T21:00:00-05:00
Location: Silverline

Jan 26, 2017, 11:00 PM – Jan 27, 2017, 2:00 AM

Salesforce User Group, New York City, United States

About this event

Join the NYC Salesforce.com User Group as we take a deep dive into features used by customer service, field service and support teams on the salesforce platform.  We will cover the following topics.
- Service Cloud Overview 
- Deep Dive into Console
- How Admins and Devs can leverage service cloud to manage their users and requests. 
-CTI with Salesforce with New Voice Media

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Speakers

Cheryl Feldman

Allianz Global Investors

AVP, Salesforce Administration & Strategy

David Giller

Brainiate

CEO

Chris Tzompanakis

Silverline

Salesforce Solution Architect

When

January 26 – 27, 2017
11:00 PM – 2:00 AM UTC

Where

Silverline
860 Broadway
New York, 10003

Agenda

Networking/Registration
11:15 AM	Introduction & Announcements	We'll introductions and upcoming meetings, career connect, share your salesforce story
11:30 AM	Service Cloud Overview	High-level overview of the Service Cloud Product focusing on the different features and licenses of service cloud
Console Overview and Demo	Overview and demos of different Consoles
How Salesforce Admins and Devs can leverage Service Cloud	Cheryl will show you how she has managed many teams and user requests with service cloud.
Partner Showcase: New Voice Media	Learn how you can integrate New Voice Media with service cloud
Q&A

Group Leaders

Annie Waddill

West Monroe Partners

Leader

Drew Tauber