We invite you to join us for community events, networking and learning.
About this event
During this meeting we will focus on all things related to Community Cloud. Our presentation will cover, a customer journey, how to create great community experiences, a vendor product and reporting tactics.
Grab a beer and a slice of pizza while meeting your fellow attendees.
10:00 PM
Creating great experiences using Salesforce Communities
Whether you plan, or have, an employee, partner, or customer community, your users’ expectations are high for any site they visit. This presentation discusses how to approach the design of your customers experience. Discuss different methods used in each phase of the review (e.g., planning canvas, voice of the customer, benchmarking, design, and metrics).
Overview of how to use wireframes, mockups, and prototypes to help test and validate your solution. And finally review how to achieve your desired user experience using Salesforce Communities.
The goal of all of this is to understand where you want to be, where you are currently in that journey, and how to measure success.
10:30 PM
The Kronos Community Journey
In 2016, Kronos migrated from a home-grown web support portal to the Salesforce Community Cloud. Hear about that migration, the lessons learned from the launch, how we got where we are, and where (we think) we’re going with our 50,000+ member community.
11:00 PM
Community Cloud Reporting
Learn how to report on your communities for optimization and adoption.
