October 2nd Lowell, MA Community Group Meeting - Community Cloud

Name: October 2nd Lowell, MA Community Group Meeting - Community Cloud
Start: 2019-10-02T17:30:00-04:00
End: 2019-10-02T20:00:00-04:00
Location: Kronos

Oct 2, 2019, 9:30 PM – Oct 3, 2019, 12:00 AM

Salesforce Admin Group, Lowell, United States

We invite you to join us for community events, networking and learning.

About this event

During this meeting we will focus on all things related to Community Cloud. Our presentation will cover, a customer journey, how to create great community experiences, a vendor product and reporting tactics.

Speakers

Loe Daley

Kronos

Director, Community

Greg Jankowski

Forcivity

Chief Product & Strategy Officer

Aaron Crear

Hat-Trick Consulting

Principal

When

October 2 – 3, 2019
9:30 PM – 12:00 AM UTC

Where

Kronos
900 Chelmsford St
Lowell, 01852

Agenda

Food & Networking	Grab a beer and a slice of pizza while meeting your fellow attendees.
Creating great experiences using Salesforce Communities	Whether you plan, or have, an employee, partner, or customer community, your users’ expectations are high for any site they visit. This presentation discusses how to approach the design of your customers experience. Discuss different methods used in each phase of the review (e.g., planning canvas, voice of the customer, benchmarking, design, and metrics). Overview of how to use wireframes, mockups, and prototypes to help test and validate your solution. And finally review how to achieve your desired user experience using Salesforce Communities. The goal of all of this is to understand where you want to be, where you are currently in that journey, and how to measure success.
The Kronos Community Journey	In 2016, Kronos migrated from a home-grown web support portal to the Salesforce Community Cloud. Hear about that migration, the lessons learned from the launch, how we got where we are, and where (we think) we’re going with our 50,000+ member community.
Community Cloud Reporting	Learn how to report on your communities for optimization and adoption.