85% of customer interactions will involve artificial intelligence by 2020.
Bots are the future of customer service. No longer will your support team have to handle simple, repetitive tasks that can be handled more quickly and accurately by leveraging the latest technology innovations. With chatbots, you can achieve greater operational efficiency, deliver faster resolution to your customers, and free your team to focus on more complex, higher value areas.
Join us for a special hands-on training with a Sr. Solutions Engineer from Salesforce.
ChatBot Guide: https://sfdc.co/IrvineBots
Principle Portfolio Success Manager
Sr Solution Engineer
I've been part of the Salesforce CSG team since I joined almost 4 years ago. I'm the first CSG local resource in the Irvine office. I'm very passionate about elevating customers and their business. I have an extensive background in helping customers on Salesforce in many different verticals. I'm heavily certified:
Certified Administrator, Certified Advanced Administrator, Certified Sales Cloud Consultant, Certified Service Cloud Consultant, Certified Marketing Cloud Email Specialist and Certified Platform App Builder.
I'm also a Trailhead Ranger (almost double Ranger soon)
I have been a Salesforce Service Solution Engineer for 1.5 years, and have worked in the Service space for 9 years across implementation, support and solution consulting. I hold Salesforce Administrator and Salesforce Service Cloud Consultant certifications as well as KCS V6 Practices Certification.
Qualified Business Technology professional with 9 years experience in customer facing Enterprise Solution Consulting, Business Analysis, and software implementation. Experience in providing technical assistance to sales team members to facilitate closing sales by identifying user requirements and opportunities, creating and delivering custom demonstrations, Business Cases, Presentations and providing RFI/RFP support.