This promises to be a knockout event and for the first time located in Cork City!
Find out about how Johnson Controls delivered a program focussed on its commercial functions of Marketing, Sales & Service. It included the creation of a common way of working and a culture of collaboration around the customer, enabled through Salesforce.com.
Bartley Doyle, User Group Leader and Dreamforce presenter, will show you how to increase Salesforce adoption through the use of Actions.
Speakers
Derek O'Connell
Johnson Controls
Global Head of IT Delivery, Sales & Marketing
Bartley Doyle
IAM Hunter ltd.
BA/PM
When
Thursday, October 12, 2017 4:30 PM – 7:30 PM (UTC)
Overview of the journey Tyco/ Johnson controls have been and the program to drive a strategy of a Customer Centric, Connected Enterprise. This program focussed on the commercial functions of Marketing, Sales & Service. It included the creation of a common way of working and a culture of collaboration around the customer, enabled through Salesforce.com.
Increase adoption through the use of Actions
Is Salesforce adoption your number one goal in your organization? Learn how you can increase user adoption with the use of Salesforce Actions. This intermediate level admin session will discuss use cases across a wide range of industries and company sizes to help maximize your Salesforce investment. We will show you how to get the most out of actions in both Classic and Lightning without even a line of code! You will easily learn to create a custom "Quick Notes" action for a demanding sales team that allows your users to capture rich text notes and meeting sentiments in super-quick time from client meetings. Build a dashboard and analyze the results in minutes!
