User Adoption Best Practices

Salesforce Insurance User Group (Virtual)
Wed, Mar 11, 2020, 12:00 PM (EDT)

About this event

Do your users struggle with or resist Salesforce? Maybe they're still working from spreadsheets or ignoring best practices. Training addresses "how" to use Salesforce, but coaching goes beyond by focusing on "why"?

Join us as we discuss best practices to improve user adoption with your Salesforce technology. This includes your internal groups, broker/agent engagement, as well as customer interactions. Guest speakers Skyle Tyler and Yves Stewart, speakers at Dreamforce '19, will be presenting and facilitating discussion.  We'll explore practical ways that everyday Admins can incorporate coaching tools to build good habits, encourage user adoption, and leverage relationships to identify areas for continuous improvement.


  • Skye Tyler

    Skye Tyler

    Dreamforce '19 Speaker

  • Yves Stewart

    Yves Stewart

    Slalom Consulting

    Salesforce Consultant

  • Danielle Laffey

    Danielle Laffey


    Principle, Insurance Solutions

    See Bio
  • Alexis Kuhne

    Alexis Kuhne

    Zimmer Biomet

    Salesforce Project Manager

  • When

    Wednesday, Mar 11
    12:00 PM - 1:00 PM (EDT)


    Virtual Meeting! Virtual10002

    Group Leaders

  • Danielle Laffey

    Danielle Laffey



  • Pomy Singh

    Pomy Singh


    Community Group Leader

  • Join your local Trailblazer Community Group, meet other developers & get best practices for building on the App Cloud