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User Adoption Best Practices

Mar 11, 2020, 4:00 – 5:00 PM (UTC)

Salesforce Insurance User Group (Virtual)

Join us as we discuss best practices to get user adoption with your Salesforce technology. This includes your internal groups, broker/agent engagement as well as customer interactions!

About this event

Do your users struggle with or resist Salesforce? Maybe they're still working from spreadsheets or ignoring best practices. Training addresses "how" to use Salesforce, but coaching goes beyond by focusing on "why"?

Join us as we discuss best practices to improve user adoption with your Salesforce technology. This includes your internal groups, broker/agent engagement, as well as customer interactions. Guest speakers Skyle Tyler and Yves Stewart, speakers at Dreamforce '19, will be presenting and facilitating discussion.  We'll explore practical ways that everyday Admins can incorporate coaching tools to build good habits, encourage user adoption, and leverage relationships to identify areas for continuous improvement.

Speakers

  • Skye Tyler

    Dreamforce '19 Speaker

  • Yves Stewart

    Slalom Consulting

    Salesforce Consultant

  • Danielle Laffey

    Silverline

    Principle, Insurance Solutions

  • Alexis Kuhne

    Zimmer Biomet

    IT Portfolio Manager

Group Leaders

  • Danielle Laffey

    Silverline

    Leader

  • Monica Sandberg

    @notisblank

    Community Group Leader

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