In this virtual event, Salesforce MVP Mike Martin will talk to the importance of a Center of Excellence and how to make it successful. For those in a attendance, COE was a hot topic during the Insurance Circle of Success at Dreamforce. We will also review the latest and greatest for the upcoming Spring 20 release notes! Join us virtually for this great lunch and learn.
10K Advisors
Chief Customer Officer
Silverline
Principle, Insurance Solutions
Zimmer Biomet
IT Portfolio Manager
Mike has been getting his hands dirty with the Salesforce Platform since 2008. He spent 8+ in multiple roles from delivery, to sales, and talent development at a global Salesforce consultancy. Currently, he is the Chief Customer Officer at 10K Advisors, ensuring that 10K clients work successfully with the best delivery partners in the Salesforce ecosystem. He has 6 Salesforce Certifications, and is a Salesforce MVP. Mike lives in Indianapolis with his wife and 2 boys. You'll likely find him enjoying a local craft beer or building something cool with Lego.
Danielle is a Principal Director at Silverline with more than 15 years of experience designing and implementing Salesforce solutions. Danielle is responsible for enabling the Insurance Financial Services vertical delivery team by ensuring best practices are followed. She lends her expertise and experience in Insurance Technology to share creative solutions and training
Her track record includes leading companies to successfully launching new technology products and channels, implementing strategic customer engagement initiatives and creating optimized business operation processes to align with technology that help companies achieve their goals.
Danielle is a senior consultant and SME in integrating cross cloud functionality to help her clients increase customer engagement and achieve a 360 view of their customer. She has extensive experience in customer lifecycle management and customer engagement in both B2B and B2C channels.
Danielle lends her talents to the global business community as an expert in Salesforce. She has received the honor of recognition as a Salesforce MVP in 2019 and 2020, and Marketing Champion 2020. Danielle has served as a Salesforce Trailblazer Community leader since 2008. She develops education sessions, speaks at many conferences including Dreamforce and serves on the active board for Florida Dreamin’. She recently started the Insurance Trailblazer group, bringing together the constituents of the vertical to share best practices.
