I am an experienced business analyst, configurator (Salesforce.com and Siebel Certified), and project manager with 13 years of experience participating on and managing teams from design through delivery of enterprise applications in a variety of industries.

I have developed solutions and adapted business processes for most of the major enterprise CRM and HRMS software platforms currently in the marketplace: Siebel, Peoplesoft, Oracle, Salesforce.com

I enjoy working collaboratively with customers to design processes and applications that meet both industry best practices as well as their goals. I have has proven technical design and business analysis skills as well as demonstrated team and project leadership.

Specialties: Enterprise application business process analysis: CRM, HRMS, and GL/AP

Enterprise application experience:

Salesforce.com Certified Administrator, Salesforce.com Certified Advanced Administrator, Salesforce.com Certified Developer, Salesforce.com Certified Sales Cloud Consultant, Salesforce.com Certified Service Cloud Consultant

Siebel CRM Certified Consultant - (SFA, Call Center, Marketing and Campaign Management, PRM, Customer Portal), PeopleSoft HRMS

Data warehouseing and reporting: Siebel Analytics report design and development, Siebel business and physical layer design and testing.

Other SAAS software: Oracle CRM OnDemand, GXS Data quality and Compliance suite