Some of our #SwissForce members will be involved in the Salesforce Trailhead Stand in the Salesforce World Tour London: Let's catch Cyril Louis, Gnana Thoppae and Laura Diaz out there ;-)
- AppExchange for Everyone: Everything You Need to Know About AppExchange & Apps (30 min)- Delivering Innovative Digital Transformation in the Consumer Goods Industry (30 min)- How to Leverage Krux to Drive Smarter Customer Journeys (30 min)- From AI and Beyond: The Future of Innovation and How to Respond (30 min)- SalesforceIQ: CRM Starts Here for Growing Businesses (30 min)- Turn Your Call Centre into a Profit Centre with Connected Sales & Service (30 min)
Keynote, Simon Mulcahy, Salesforce CMO
- Keynote (90 min)World Tour London Keynote: Become a Trailblazer with Salesforce CMO Simon Mulcahy, and Special Guests.
10:30 AM
Early afternoon sessions
- How to Drive More Leads & Sales with Digital Advertising Powered by Salesforce (40 min)- Deliver Intelligent, Proactive Service from the Phone to the Field (40 min)- Using HEDA to Transform LSE's Student Recruitment (40 min)- Salesforce for Admins (40 min)- Salesforce for IT: Build Smart Experiences People Love (40 min)- Putting the Patient First: Improving the Patient Experience at Every Step (40 min)- Get More Work Done Together with Quip (40 min)- Einstein: AI in the Salesforce Platform (40 min)- The Modern Retail Revolution: Driving Operational Excellence in the Customer Era (40 min)- The 4th Industrial Revolution: How to Ensure No One is Left Behind (40 min)- How the FT Built and Launched the Fastest Loading News Site in the World (40 min)- Putting the Utility Customer First (40 min)- Best Practices for Stronger Operations and Higher Sales (40 min)- Salesforce for Service: Future of Service from Transactions to Conversations (40 min)- AI for Financial Services: You Have Heard the Hype, What is the Reality (40 min)- Lightning Strikes the Customer Success Platform (40 min)- Customer Experience: Today's Business Benchmark for Service (40 min)
Late afternoon sessions
- Salesforce Wave Analytics: The Best Analytics for Salesforce Users (40 min)- The Digitization of Europe: Mastering Artificial Intelligence, Robotics and More (40 min)- Create Engaging Customer Experiences With IoT Cloud (40 min)- Salesforce for Marketing: The Smartest CRM for 1-to-1 Customer Journeys (40 min)- Grow and Scale Your Business: A Keynote for Small to Medium Sized Companies (40 min)- The Future of Manufacturing: Grow Your Business through Customer Success (40 min)- Canon's Transformation from a Product to Customer Centric Organisation (40 min)- Empower Your Service Agents to be the Driving Force of Customer Loyalty (40 min)- Introducing the Commerce Cloud: Unifying Experiences for the Connected Consumer (40 min)- Build Connected Experiences with Community Cloud (40 min)- Salesforce for Developers (40 min)- Doing Business in the Age of Equality Panel (40 min)- Putting the Passenger First: How Personalising the Customer Experience is Key (40 min)- Salesforce for Sales: Transform Sales from Lead to Cash (40 min)- Intelligent, Predictive Service with Einstein (40 min)
