The meeting will be hosted @West Monroe Partners. We have two great presentations and there will be a happy hour sponsored by Copado. West Monroe Partners will be presenting on Service Cloud and FSL.Copado is presenting “DevOps is a Team Sport”: Salesforce administrators are a critical part of the DevOps Journey. Admins will learn how to find their team’s path to predictable, continuous releases on the Salesforce Platform.
West Monroe Partners
Scott is a Senior Principal in West Monroe Partners’ Customer Experience practice, leading the Field Service Lightning team. He applies a unique blend of business consulting and deep technical knowledge to help organizations implement a customer-focused strategy. With over a decade of experience delivering Salesforce technology solutions, Scott understands the transformative impact the platform can have for an entire enterprise.
Scott is experienced in employing a multi-channel approach to contact centers by leveraging customer service best practices through Knowledge-Centered Support and Service Cloud automation. Scott is experienced in bringing technology to field service teams to help increase customer satisfaction, improve first-visit resolutions, and empower real-time analytics of work orders from phone to field. His experience provides clients with a deep understanding of the financial impacts a service team and Field Service Lightning implementation has within an organization’s purchase order process. Scott has worked with numerous organizations to deliver enhanced visibility and optimization through Salesforce and Field Service Lightning. Over the course of his career, he has focused on front-line engagement with agents and project leads to create valuable business decisions with the customer in mind. Scott has implemented projects ranging from local companies providing field service solutions to large enterprise companies serving a global landscape.
Responsible for Customer Success at Copado
Prior to Copado Responsible for Experience Design at Salesforce in the CSG Group
10+ Years in the salesforce ecosystem
Certified Technical Architect
Consistent speaker Dreamforces, TrailheaDX and Salesforce World Tours
15 years in Salesforce ecosystem
10 years as an SI / ISV Partner for both the Commercial and Nonprofit spaces
Salesforce MVP Hall of Famer
4 years as Downers Grove IL Admin Group Leader
3 years as Midwest Dreamin' Committee Member
3x Dreamforce Presenter
5x Salesforce Certified (Admin, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant and Field Service Lightning)
Copado Admin Certified