Crucial Conversations: Tools for Successful Communication - January 12, 2017

Jan 12, 2017, 11:00 PM – Jan 13, 2017, 1:00 AM

About this event

In her book Crucial Conversations, Kerry Patterson notes "The key to real change lies not in implementing a new process, but in getting people to hold one another accountable to the process."

Our next user group meeting will be focused not only on Salesforce, but on some of the challenging conversations that come with implementing or maintaining a Salesforce instance.

Join us to learn tools and techniques for gaining support, influencing stakeholders, and guaranteeing the success of Salesforce through productive conversations. 



January 12 – 13, 2017
11:00 PM – 1:00 AM UTC


Food & drinks
Scenario-based discussions

Group Leaders

  • Mark Adcock

    Heallthcare Industry

    Trailblazer Community Group Leader

  • Marisa Taylor

    S&P Global

    Group Co-Leader

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