Join us for drinks put on by the Famous Navy Volunteer and kindly sponsored by natterbox. If the weather is nice (it will be May after all), we'll move up to the terrace, and iif not we'll be based in the upstairs function room.
5:45 PM
Welcome and introduction
6:00 PM
Charlotte Cheshire, natterbox
Natterbox is the world’s first global business phone system with contact centre 100% embedded and managed entirely within SalesforceThe team will be talking through a case study explaining how they improved Customer Experience and enhanced Sales and Service Agents productivity through telephony integration with Salesforce as well as giving us a quick demo of their product which is 100% managed within Salesforce.
6:30 PM
Adam Hooper, DPD
The team at DPD have been working tirelessly over the past few years to develop and transform what they do with Salesforce Service Cloud, including features such as New Voice Media, chat bot and integrated Live Agent.Hear how they use Salesforce across their business and their strategy moving forward, which includes integration of voice bot and voice analytics to ensure their agents are answering questions correctly.
7:00 PM
David Barnes, Calvaria
Are you living in fear of your undocumented Org? Want to fix it, but don't know how to get started? Or do you have a challenge getting people to work in a harmonised way to get the best out of Salesforce? Are your operational ways of working efficient, compliant and customer focused? Using Elements.cloud will help overcome these challenges.We in Calvaria are passionate about process improvement and how it enables our Salesforce clients to be more successful and make work easier, faster and more valuable for their employees.
