Bristol Salesforce Group meeting 24th May 2018 - May 24, 2018

Name: Bristol Salesforce Group meeting 24th May 2018 - May 24, 2018
Start: 2018-05-24T18:00:00+01:00
End: 2018-05-24T21:00:00+01:00
Location: The Famous Royal Navy Volunteer

May 24, 2018, 5:00 – 8:00 PM (UTC)

Salesforce Admin Group, Bristol, United Kingdom

About this event

After a bit of a pause, this will be the first meeting of the Bristol Salesforce Group in 2018. Please come along!

Speakers

Charlotte Cheshire

Natterbox

Adam Hooper

DPD

David Barnes

Calvaria

When

Thursday, May 24, 2018
5:00 PM – 8:00 PM (UTC)

Where

The Famous Royal Navy Volunteer
17-18 King Street
Bristol, BS1 4EF

Agenda

5:00 PM	Arrive	Join us for drinks put on by the Famous Navy Volunteer and kindly sponsored by natterbox. If the weather is nice (it will be May after all), we'll move up to the terrace, and iif not we'll be based in the upstairs function room.
5:45 PM	Welcome and introduction
6:00 PM	Charlotte Cheshire, natterbox	Natterbox is the world’s first global business phone system with contact centre 100% embedded and managed entirely within SalesforceThe team will be talking through a case study explaining how they improved Customer Experience and enhanced Sales and Service Agents productivity through telephony integration with Salesforce as well as giving us a quick demo of their product which is 100% managed within Salesforce.
6:30 PM	Adam Hooper, DPD	The team at DPD have been working tirelessly over the past few years to develop and transform what they do with Salesforce Service Cloud, including features such as New Voice Media, chat bot and integrated Live Agent.Hear how they use Salesforce across their business and their strategy moving forward, which includes integration of voice bot and voice analytics to ensure their agents are answering questions correctly.
7:00 PM	David Barnes, Calvaria	Are you living in fear of your undocumented Org? Want to fix it, but don't know how to get started? Or do you have a challenge getting people to work in a harmonised way to get the best out of Salesforce? Are your operational ways of working efficient, compliant and customer focused? Using Elements.cloud will help overcome these challenges.We in Calvaria are passionate about process improvement and how it enables our Salesforce clients to be more successful and make work easier, faster and more valuable for their employees.

Group Leaders

Christine Marshall

Salesforce Ben

Leader

See bio

Angus Brown

Desynit

Community Group Leader