The event will be a panel format, where we explore how and why equality, diversity and inclusion are important, how representation matters, key challenges the panelists have encountered, success stories and ideas for how each can help foster a more inclusive technology strategy/team/organisation.
Facilitator: Rebecca Aichholzer
Panelists: Chris Duarte, Karen Mangia, Joshua Hoskins, Susannah St-Germain
Salesforce
VP, Trailhead Content
Salesforce
Vice President, Customer & Market Insights
CRMified
Founder & CEO
Salesforce
Architect Evangelist
Karen Mangia is an internationally-recognized thought leader whose TEDx appearance, keynotes, blogs and books reach hundreds of thousands of business leaders each year. She is the author of Working from Home: Making the New Normal Work for You (Wiley), Listen Up! How to Tune in to Customers and Turn Down the Noise (Wiley) and also Success With Less (Marie Street Press). A prolific blogger and sought-after media interview, she has been featured in Forbes and regularly contributes to Thrive Global and ZDNet.
As Vice President of Customer and Market Insights at Salesforce, she engages current and future customers around the world to discover new ways of creating success and growth together. She serves on the company’s Work from Home Taskforce, where she is helping the company’s 50,000+ worldwide employees to better adapt to a work-from-home environment. Passionate about diversity and inclusion, she also serves on the company’s Racial Equality and Justice Taskforce.
Prior to Salesforce, she spearheaded Customer Satisfaction and Experience at Cisco Systems.Strategic. Her strategies for customer listening, customer success and customer insights are central to the market impact of multiple companies, from Fortune 500 giants to privately-held businesses around the world. She is the Chair of the Customer Experience Council for the Conference Board and Executive Sponsor for YPO (Young Presidents Organization).
Passionate about customer success, Karen began her Fortune 100 career at AT&T - an experience she details in her new book, Listen Up! She holds a BS degree in international business and a Masters in Information and Communication Sciences, both from Ball State University, as well as an Associates Degree in Hospitality Administration from Ivy Tech. Recognized with the Centurion Award, Hall of Fame Honoree and a Graduate of Distinction from Ball State University; part of the 40 under 40 in the Indianapolis Business Journal; and Ivy Tech Distinguished Alumni Award. She is a trained chef, and is active in numerous community organizations, including serving on the board of the Indianapolis Symphony Orchestra and Ball State University.
#DigitalNomad + Problem Solver
A Salesforce evangelist and globetrotter having lived in Europe, Asia, and the US. Joshua hosted the first Orlando, Florida's first community-led event in 2010 and later launched MVP Office Hours, a live forum for the community to meet with Salesforce MVPs virtually for live Q&A.
Joshua is passionate about helping organizations leverage technology to solve real problems while ensuring successful execution and delivery of high-value products and a master at guiding globally distributed multicultural teams gain maximum returns.
Susannah Plaisted is an Architect Evangelist at Salesforce. She is passionate about empowering and inspiring Architects and ensuring they have the tools and skills they need to build better solutions. Susannah believes that everyone should have access to the resources they need to become as technical as they want to be.
Brisbane AU, WiT Co-Leader
Head of Business Systems Success, QICGRE
Salesforce champion and myTrailhead product owner within QIC Global Real Estate, evangelising the technology vision and improving user adoption of technology platforms.
